Marriott Hotels India: Power of one At Marriott Hotels India, there are no employees, only associates. The associates take care of guests, the guests come back...that's good for business, and for the associates too. Snapshot Total employees: 2,502 Average age: 24 Attrition rate: 32 per cent Male:Female ratio: 4:1 Average career tenure: 3 years HR Cost: Rs 1.07 crore Promotion rate: 37.6 per cent Training budget: Rs 1.36 crore Training man-days: 4,337 days Revenues: Rs 448 crore Gross Operating Profit: Rs 240 crore
An open-door policy along with a first-name culture is just one manifestation of how Marriott connects with its workforce. There's a perfectly logical reason for such transparency: It results in quick decision-making, be it an employee-related decision or a guest-related decision.